Privacy Policy

Last updated: December 3, 2023

1. Introduction

Welcome to UPoker ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our UPoker mobile application and related services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide to us when registering with the Application, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Application, or otherwise contacting us.

The personal information we collect may include the following:

  • Account Information: Username, email address, password, and other registration details
  • Profile Information: Avatar, display name, and other profile details
  • Payment Information: If you make purchases, we collect data necessary to process your payment, such as your payment instrument number
  • Social Media Login Data: If you choose to register using social media accounts, we may have access to certain information from those accounts

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Application. This information does not reveal your specific identity but may include device and usage information, such as:

  • Device Information: Device type, operating system, unique device identifiers, and mobile network information
  • Usage Data: Gameplay statistics, session duration, features accessed, and in-app purchases
  • Location Data: Approximate location data (based on IP address)
  • Log and Analytics Data: App crashes, system activity, hardware settings, and browser type

Note: We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or biometric data.

3. How We Use Your Information

We use personal information collected via our Application for a variety of business purposes described below:

Purpose Description
Account Management To create and manage your account, authenticate users, and provide customer support
Gameplay Services To facilitate gameplay, match players, maintain game integrity, and prevent cheating
Personalization To personalize your experience and deliver content and product offerings relevant to your interests
Transaction Processing To process payments and complete transactions for in-app purchases
Security & Safety To maintain the safety and security of our services, detect and prevent fraud
Communication To send administrative information, updates, security alerts, and support messages
Analytics & Improvement To analyze usage trends and improve our application and user experience
Legal Compliance To comply with legal obligations and enforce our terms of service

4. Sharing Your Information

We may share information we have collected about you in certain situations:

With Your Consent

We may disclose your personal information for any purpose with your consent.

Service Providers

We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us and require access to such information to do that work. Examples include:

  • Payment processors
  • Data analytics services
  • Cloud storage providers
  • Customer support platforms

Legal Obligations

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.

Important: We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Application is at your own risk.

Our security measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of sensitive information using encryption
  • Regular security assessments and vulnerability testing
  • Access controls limiting employee access to personal information

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request copies of your personal data
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request restriction of processing of your personal data
  • Data Portability: Request transfer of your data to another organization
  • Objection: Object to processing of your personal data
  • Withdraw Consent: Withdraw your consent at any time

To exercise these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy, including implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers.

9. Children's Privacy

Our Application is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

If we become aware that we have collected personal information from children under 18 without verification of parental consent, we take steps to remove that information from our servers.

10. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy, which is incorporated by reference into this Privacy Policy.

11. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible.

We encourage you to review this privacy policy frequently to be informed of how we are protecting your information. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification.

12. Contact Us

If you have questions or comments about this policy, you may contact our Data Protection Officer at:

Email: privacy@upoker.com

Address: 123 Poker Avenue, Las Vegas, NV 89101, USA

We will respond to your inquiry within 30 days of receipt.